Shipping Policy
Last Updated: April 6, 2026
At Pagani Watches, operated by HMD Commerce LTD, we believe the unboxing experience is just as important as the watch itself. We operate a strategic logistics network with warehouses in Brooklyn, NY (USA) and Hong Kong to ensure your timepiece arrives safely and efficiently.
1. PROCESSING TIME & QUALITY CONTROL (QC)
Every watch is more than just a product — it is a precision instrument. Before any package leaves our facility, it undergoes a strict Quality Assurance Protocol:
- Movement Accuracy Test: Ensuring the automatic mechanism is properly calibrated.
- Cosmetic Inspection: Checking for scratches on the sapphire crystal or case.
- Function Check: Verifying crown operation, date wheel alignment, and clasp integrity.
Processing Time: Please allow 1–3 business days for order verification, quality testing, and packaging. Orders placed after 12:00 PM (EST) on Fridays will begin processing the following Monday.
2. USA SHIPPING
We operate a dual-inventory fulfillment system:
-
Option A: Brooklyn Warehouse (Domestic Stock)
Shipped via USPS or UPS Priority.
Estimated Delivery: 2–4 Business Days -
Option B: Hong Kong Fulfillment Hub
If the model is out of stock in New York, it will be express shipped directly from Hong Kong.
Estimated Delivery: 5–12 Business Days
The system automatically selects the fastest available fulfillment center.
3. INTERNATIONAL SHIPPING ESTIMATES
We ship worldwide. Delivery estimates below begin after the processing/QC period.
| Region / Country | Estimated Delivery |
|---|---|
| United States | 2–4 Days (NY) / 5–12 Days (HK) |
| United Kingdom | 3–7 Days |
| Canada | 6–12 Days |
| Australia | 6–14 Days |
| Germany / France | 5–10 Days |
| Rest of Europe | 6–14 Days |
| Japan / Singapore | 4–7 Days |
| New Zealand | 8–20 Days |
| Middle East (UAE / Israel) | 6–14 Days |
| South America (Chile / Mexico) | 8–20 Days |
Delivery times are estimates. Delays caused by customs or peak seasons are beyond our control.
4. ORDER TRACKING
Once your order is dispatched, you will receive an email with your tracking number.
- Please allow 24–48 hours for tracking updates to appear in the courier system.
- Customers are responsible for monitoring tracking and contacting the local courier if a delivery attempt is missed.
5. CUSTOMS & DUTIES
For US Customers: No customs duties apply for orders shipped from our Brooklyn warehouse.
For International Customers: Import taxes and customs fees may apply depending on your country's regulations.
- Pagani Watches is not responsible for these charges.
- Fees are typically collected upon delivery and are the recipient’s responsibility.
6. LOST OR DELAYED PACKAGES
- Contact your local courier first.
- If unresolved, email us at hello@paganiwatches.net.
We will assist in resolving the issue. Replacements or refunds cannot be issued until the courier investigation is completed.
Have Questions?
Email: hello@paganiwatches.net
Pagani Watches — Operated by HMD Commerce LTD
Registered Address: Suite 10581, 5 Brayford Square, London, United Kingdom, E1 0SG
Company Email: hmdcommerceuk@gmail.com
Phone: +44 7441 922056